Join the Valor Team

VALOR FIREPLACES – CUSTOMER SERVICE/GAS FIREPLACE TECHNICAL SUPPORT - North Vancouver B.C.

Miles Industries – North America’s exclusive designer, manufacturer & distributor of Valor Radiant Gas Fireplaces is currently seeking a dedicated and talented, full time Customer Service/Gas Fireplace Technical Support team member in North Vancouver, BC.

Position Type: Full-Time (Monday to Friday 7:00 am to 3:30 pm)

Duties & Responsibilities:

• Creating a positive customer experience by advising and resolving issues quickly, professionally and accurately.
• Provide telephone gas fireplace technical support to Valor Dealers, sales representatives and consumers in an empathetic and respectful manner.
• Process warranty claims and RGA credits.
• Inspect/diagnose returned gas fireplace components for quality issues.
• Identify new gas fireplace technical issues in the field and alert Customer Service Manager, Quality Control and Engineering departments.
• Record gas fireplace technical calls into the daily log to monitor field issues.
• Contribute to warranty summary reports and participate in regular information exchange meetings with QC and Engineering departments.
• Assist Order Desks in answering Dealer inquiries.
• Participate in regular fireplace product training sessions.
• Working in a multi-tasking environment where high attention to detail is required.
• Working as part of a team and assisting others with a variety of tasks as required.

Qualifications/Skills/Experience:

• Over 3 years experience with customer service/technical support and hands-on gas fireplace or HVAC related experience.
• Experience working in a team-oriented, collaborative environment.
• A direct and candid communication style with the ability to effectively work with a wide range of people and personalities.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Keen attention to detail with proven analytical and problem-solving abilities.
• A positive attitude and exhibit values of trust, teamwork and accountability.
• Strong verbal and written communication skills. Bilingual (French/English) an asset.
• Computer proficiency, accurate data entry skills and the ability to process a high volume of calls.
• Excellent organizational skills with the ability to effectively manage changing priorities.
• A minimum of Grade 12 education. Some HVAC trade school education and/or related education a definite asset.

Why Valor Fireplaces?

• We take great pride in our first-class team and family-like culture.
• Premium and progressive product on the market.
• Focus on continuous innovation.
• Company profit sharing.
• Employee Benefits.
• Convenient for public transit.
• Free parking.

If you are interested in joining our family-run business with over 200,000+ square feet of manufacturing, distribution and warehouse facilities across North America please contact careers@valorfireplaces.com.

VALOR FIREPLACES – PRODUCTION ASSEMBLERS - North Vancouver B.C.

We are currently looking to hire several Full-Time Production Assemblers to join our growing team. We are located in North Vancouver, B.C. Valor Fireplaces is recognized as a leader in the highest quality Gas Fireplaces in North America. With over 700 dealers our fireplaces find their way into homes and offices in both Canada and the USA. Valor Fireplaces is committed to innovating and growing the market for fireplaces.

Position Type: Full-Time (Monday to Friday 7:00 am to 4:00 pm)

What is the position?

The Production Assembler will assemble components required in the manufacture of finished products. The work is physical but there is a lot of variety within the tasks. You will learn how to assemble products in a very sophisticated production facility. You will be working only with hand tools as all primary manufacturing is done in a separate facility.

Duties & Responsibilities:

• Working in a various departments including assembly, burner assembly, testing, glass set-up, packing and parts assembly.
• Responsible for assembly of components.
• Perform routine care and maintenance of tools and equipment.
• Prepare and maintaining work area in safe condition.

Qualifications/Skills/Experience:

• High attention to detail is essential with ability to work independently with minimal supervision in a fast paste environment.
• Must be able to communicate, cooperate and work effectively with others to ensure efficient and smooth production-line operations.
• Must be able to understand verbal and written instructions.
• Physically able to sit, stand, walk, bend, etc.
• Previous experience working in a manufacturing environment.
• A positive attitude and exhibit values of trust, teamwork and accountability.
• Good verbal communication skills.
• A minimum of Grade 12 education.
• Team player.
• Willing to learn all facets of fireplace assembly.
• Able to perform a final quality control check.
• Assist with the packaging of the our products.

Why Valor Fireplaces?

• We take great pride in our first-class team and family-like culture.
• Premium and progressive product on the market.
• Focus on continuous innovation.
• Company profit sharing.
• Employee Benefits.
• Safety shoe allowance.
• Convenient for public transit.
• Free parking.

If you are interested in joining our family-run business with over 200,000+ square feet of manufacturing, distribution and warehouse facilities across North America please contact careers@valorfireplaces.com.

VALOR FIREPLACES – WAREHOUSE ORDER PICKER - North Vancouver B.C.

Valor Fireplaces is looking for the right person to join our Warehouse Team. The position would be a full-time position located at our North Vancouver production facility.

Position Type: Full-Time

What is the position?

The position we are looking to fill is in warehouse order picker, receiving and warehousing. The work is physical but there is a lot of variety. The chosen individual will maintain our sound shipping and receiving processes. They will be working alongside the Warehouse Supervisor to learn the products and processes in our warehouse. They will also be working with a team that has been with us for a number of years who will be willing to support and train the new individual.

Duties & Responsibilities:

• Daily shipping and receiving stock into designated spots.
• Weekly scheduled picking and shipping products to our distribution warehouses.
• Maintain a clean and safe warehouse environment.

What you bring:

• Someone that we can count on to show up regularly and be a true team member.
• Good attention to detail skills and the ability to call out anything unusual.
• Minimum of 3 years’ experience in a medium/heavy duty environment.
• Current forklift license, preferable with reach truck experience.
• An individual that will be able to perform a final quality control check.
• Assist with packaging of products ensuring they arrive at their destination in perfect condition.
• We do not discriminate in any category, so if you are able-bodied, we are open to all nice and respectful people.

What we will offer:

• Competitive Compensation – We are looking for a long-term employee and are willing to pay a proper wage.
• Profit-Sharing – We have a profit-sharing program that you are enrolled in after the first year of employment.
• Employee Benefits – We offer group health and insurance benefits, group RRSP matching, and a fitness allowance.
• Continuing Education – We are happy to support any employee that wishes to further their education with relevant courses.

If you are interested in joining our family-run business with over 200,000+ square feet of manufacturing, distribution and warehouse facilities across North America please contact careers@valorfireplaces.com.

VALOR FIREPLACES – PARTS DEPARTMENT CLERK - North Vancouver B.C.

We are currently seeking a Full-time Parts Department Clerk. We are located in North Vancouver, B.C. Valor Fireplaces is recognized as a leader in the highest quality Gas Fireplaces in North America. With over 700 dealers our fireplaces find their way into homes and offices in both Canada and the USA. Valor Fireplaces is committed to innovating and growing the market for fireplaces.

What is the position?

The Parts Department Clerk is responsible for providing excellent customer service by guaranteeing that orders are entered, picked, packed and shipped out accurately and efficiently, and ensuring that inventory coming into the parts department is properly received and accounted for.

Duties & Responsibilities:

• Create a positive customer experience by meeting the needs of our dealers quickly, professionally, and accurately.
• Enter parts orders; enter parts orders into SYSPRO, send correct documentation to dealers and other internal departments.
• Assist customers by answering inquiries about parts, purchase orders, ETAs, and shipping details via phone and email.
• Work closely with the Technical Department to enter warranty orders.
• Ship parts orders; pick and pack parts orders for our dealers, prepare courier waybills and schedule pick-ups.
• Assemble various kits and build small assemblies as needed.
• Receive incoming parts shipments from suppliers.
• Replenish parts inventory by picking transfers from raw materials warehouse, and preparing transfers to our US parts department.
• Manage dealer returns; issue, receive and approve goods returned from dealers.
• Assist with annual inventory counts.
• Ensure day to day cleanliness of the parts department.
• Other tasks assigned by Parts Supervisor.

What you bring:

• Attention to detail, strong organizational skills, and good time management.
• Great communications skills.
• Comfortable working in a fast-paced warehouse environment.
• Capability to lift and carry up to 75lbs as well as stand for long periods of time.
• Ability to work independently with minimal supervision.
• Working knowledge of Microsoft Word, Excel, and Outlook is an asset.

*Please Note: Steel-toed shoes are required for this position. An allowance is provided after 3-month probation.

What we will offer:

• Competitive Compensation – We are looking for a long-term employee and are willing to pay a proper wage.
• Profit-Sharing – We have a profit-sharing program that you are enrolled in after the first year of employment.
• Employee Benefits – We offer group health and insurance benefits, group RRSP matching, and a fitness allowance.
• Continuing Education – We are happy to support any employee that wishes to further their education with relevant courses.

If you are interested in joining our family-run business with over 200,000+ square feet of manufacturing, distribution and warehouse facilities across North America please contact careers@valorfireplaces.com.