Privacy Policy

Valor Fireplaces pledges its commitment to ensuring and protecting the privacy of all customers.

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Privacy Policy

Valor Fireplaces pledges its commitment to ensuring and protecting the privacy of all customers and visitors to our internet site.

Valor does not collect personal information about any visitors who browse our site, nor share or sell such information with any third parties, affiliates or business partners. We may log the number of visits to our site for internal statistical purposes and may measure the number of visitors to our site pages for general improvement of our site. Such statistical information would be presented for review in non-identifiable form.

In certain situations, such as a request for specific information, technical assistance, dealer follow-up, or when submitting a product warranty card, you may be required to provide personal information. To expedite such customer-initiated communications we will ask for your name, address, phone number or email address and such additional information as applicable to the request or inquiry. Any such information as you provide will be used only as specified or for the purpose of responding to your request or inquiry.

Concerning an inquiry or request for technical assistance you may request that a Valor representative contact you and you may be asked to provide some additional information to accommodate such contact. Likewise you may request being contacted by an authorized Valor dealer and accordingly, you may be asked for additional information to accommodate such contact. Any such information provided will only be used for the purpose of such contact.

All Valor products are sold and serviced through our authorized dealer network. Therefore, we never collect or store credit card or other customer financial information on our web servers.


Cookies are not generally used on this site but may be placed on a visitors computer to provide information regarding such visitors use of the site. The cookies used do not collect any personal information about a visitor, nor provide any way to contact a visitor, nor extract information from a visitors computer. With most internet browsers, a visitor can erase or block cookies, or receive a warning before a cookie is stored on a computer. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Valor Fireplaces does not retrieve information from your computer that was not originally sent in the cookie.

Encryption & Security

All data is encrypted & private via SSL/TLS when transmitted from our servers to your browser.

We take precautions to protect any information submitted to out website. If you submit sensitive information via the website, your information is protected, encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.


Personal information is provided voluntarily at this site and relates only to the services used by the visitor. By using this site and providing requested information, you agree to the terms of this privacy policy and consent to the use of current and previously collected information by Valor Fireplaces under the terms of this privacy policy.

Valor Fireplaces reserves the right, in its sole discretion, to change, modify, add, or remove portions of this policy at any time. Your continued use of this website following any changes to these terms signifies your acceptance of such changes.


This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.