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Internet Sales Policy

Buy from your local Authorized Valor dealer.

Miles Industries Ltd. manufactures and distributes Valor Gas Fireplace products throughout North America and does not sell outside of Canada and the United States of America. Valor dealers are very important for good customer service. Your local authorized dealer provides qualified installation and aftermarket service. It is the responsibility of the selling dealer to administer our warranty program and service. Other Valor dealers are not responsible for warranty and service of products other than those they sell and install. If you purchase from an out of state/province dealer - warranty and service may be very difficult for your local Valor dealer to provide.

Should you buy "cash & carry" indirectly over the internet, you cannot be assured of a qualified, safe installation or aftermarket service. You may be left with hidden costs if the vendor is not able to properly install or service your fireplace. It is strongly recommended that you deal directly with a local, authorized Valor dealer.

We want to ensure that owning a Valor fireplace is a truly enjoyable experience and dealer service is a key part of the story.

For your convenience we provide a full list of Valor dealers using a zip/postal code search on this website. You may also email our customer service department at info@valorfireplaces.com to find the dealer nearest you.

Thank You.

Valor Radiant Gas Fireplaces